Frequently Asked Questions

Below are some questions that we are regularly asked by new customers. If your question isn't dealt with here and you still have some questions, please use the form on the 'Contact' page to ask us or give us a call, thank you.

Operating times

Monday 9-5
Tuesday 9-5
Wednesday 9-5
Thursday 9-5
Friday 9-5
Saturday - Closed.
Sunday - Closed.

Do you come to people's houses? 

Yes. Our service is completely mobile, so we can valet your car at your home or your workplace. We offer a discreet service and never reveal a car's registration or its location. We are entrusted with gate codes, house keys, and cars keys so we can access vehicles when the owner is not present

Payment options

We accept cash or bank transfers and we give invoices to all of our customers or business that we work with.
Please Note - All clients should be expected to pay on the day.

What areas do you cover?

We operate predominantly in York and cover the surrounding areas such as Dunnington, Pockington, Poppleton, Strensall, Haxby, Fulford, Easingwold, Sutton on Derwent, Newton on Derwent and Stamford Bridge.
We are willing to go further afield but there would have to be a small charge to cover fuel costs.
Feel free to ask!

Do you need access to power and water?

Ideally, yes. Although we are completely self-contained with a petrol generator and self contained water tank in the van and can operate anywhere. Please inform when booking if there is no access to water and or power.
Please Note - There will be a small additional fee added for the use of the generator to cover fuel costs, if power isn’t accessible.

How much notice do you need?

We are happy to say we are always busy, due to the growing number of regular customers who have joined us over the years, so the more notice you can give us the better! It's always worth a call though, as we will try our best to fit you in at a convenient time that suits you.

What products do you use? 

We use a wide range of products from licensed motor trade supplier or other online car detailing websites we use a wide range such as alloy cleaners, trim sheens, glass cleaners, Snow Foam, tyre dressing, soft-top waterproofing, upholstery shampoos and high definition waxes such as Autogylm and is always evolving with new products to give your car that ultimate shine!

What sort of cars do you cater for?

We have a wide range of customers cars ranging from the family runaround, four by fours, working farm vehicles, taxis, classic cars, wedding cars and Supercars.

How long does a valet take?

This is a tricky question as it varies from car to car and depending on the state that the vehicle is in and what services you have requested.

A  Standard Valet will take on average 1 hour 30
A Executive Valet will take 3 hours dependant on the vehicle and conditions.

Can you get rid of pet hairs and smells?

Pet hairs are generally not a problem however if the car is particularly soiled then there will be an additional charge as it takes significant time to remove the fur from the upholstery. Pet smells are difficult to treat and despite promises from various brands it is rare they can eliminated completed but there will a significant improvement. As always we will try our best!

Do you give a discount for multiple cars and regular clients?

Please call to discuss your enquiry were only be too happy to discuss as every car has different needs.
This is usually arranged after your first valet as we would have a clearer idea of what work needs to be done and how often.

Are you insured?

Yes we are covered for liability and have a specialist valeting insurance. And possess a valid and clean driving license.

What do you do with all the rubbish?

We never throw away anything important such as receipts or other items we may find, we simply tidy them away in places such as the glove box or arm rest. We have also found lost rings, jewellery, keys, money and other items of sentimental value that were returned to the client once the valet was completed to much delight.
And were happy to say all items such as plastic bottles and other eligible items will be recycled and be disposed of properly including the containers of the products we buy and use. 

Do you Have social media sites?

Yes we do! We are currently on Facebook and Instagram and upload new pictures and 'stories'.
Please follow us there to stay up to date with the latest news, and support your local business!
Links at the bottom. #A2Dspecialistvaleting

Thank you.